Our maintenance plans are designed to keep your vehicle consistently protected and maintained. To ensure fairness for all clients and to protect our calendar availability, the following booking terms apply.

 

Booking and payment.

• Maintenance appointments are secured with payment made at the time of booking.
• Payment confirms and reserves your dedicated slot in our schedule.
• Your next visit is booked and paid in advance at each appointment.

 

Rescheduling.

We understand that things happen and plans change.

• Appointments can be rescheduled with 48 hours notice at no extra charge.
• Rescheduling requests under 48 hours will result in payment being retained and new payment is required.

 

Contingency.

We value our regular maintenance clients.

 

• In rare and genuine emergency circumstances, discretion may be applied.

 

• On the rare occasion that we need to reschedule due to staff injury/illness, vehicle breakdowns etc, a rescheduled booking will be made at no additional cost.

 

• In extreme weather conditions deemed unsafe or unsuitable for quality completion (e.g. heavy snow, hail, torrential rain, or sub-zero temperatures), the appointment will be rearranged at no additional charge.

 

• For our clients with multiple vehicles that aren’t always completed on the same visit, upfront payment for only one vehicle is required.

 

Payment methods.

 

• Payments can be made via bank transfer, cash, invoices issued upon request.

 

• For commercial clients, an upfront annual retainer payment of 12 pre-paid visits is available upon request.

 

Why this policy exists.

 

Our maintenance clients receive priority scheduling, consistent recurring slots and protected diary space. Last minute cancellations directly impact operations and our schedule.

We appreciate your understanding and continued trust in MW AutoCare.